1. If a "...@massiveplaybook.com" emails lands in your spam folder:
It's easy to move emails out of the spam folder and into the folder where you want it to be.
• In your Spam folder, click the email to select it.
• Then click Not Spam, which is above the list of emails.
If you continue seeing these emails in your Spam folder and want them in a Non-Spam folder, you can set up a filter and send them to any folder you wish.
2. Common Email Receiving Errors (Spam):
One of your filters could be directing the email into a folder
If you've set up filters, the message from this sender might be going directly to a different folder from your Inbox. Here's how to check your filters:
• Click Options in the upper-right, and select Mail Options.
• Click Filters.
• See anything that might be capturing the mail you’ve been looking for?
• Note: Messages in Trash can be deleted at any time. Once messages are deleted, they're gone forever, and can't be retrieved.
You’re forwarding your mail to another email address
If you're forwarding your mail, it's going to another email address. Here's how to check:
• Click Options in the upper-right corner of the page, and select Mail Options.
• Under “Management”, click POP Access & Forwarding.
• Is the lower half of the page (Forwarding) selected? If so—and if you would like to discontinue it:
• Click the radio button for "Web and POP Access" at the top of the page.
• Click Save.
You’re blocking this user
The sender's address might be on your Blocked Addresses list. Mail from blocked senders doesn’t arrive or bounce—it’s simply discarded. Here’s how to check your Blocked Addresses list:
• Click Options in the upper-right corner of the page and select Mail Options.
• Under “Spam”, click Block Addresses.
• Scan the list for the address of the sender. If you see it, click it, then click Remove Block.
3. How to set your email to RECEIVE emails from "@massiveplaybook.com" address to avoid ANY chance of it going into spam:
You can bypass ANY chance of an email from "@massiveplaybook.com" going into your spam filter folder by EMAILING your contact at their massiveplaybook.com account.
Here's how:
• Type your massiveplaybook.com user a simple message
• Choose "send"
• During the verification process (which occurs AFTER you click "send"), you can simply choose to "add new recipients to my contacts" -MP Team
