Sending Error - "Delivery Error"

I received a "delivery error" message (incorrect email). How do I fix it?

The "delivery error" usually indicates that a bad email has been entered (or imported) into your email group. To fix, simply re-enter the CORRECT email address into your group and hit the "Save" button (far right of email group).
 
Note: When receiving sending error messages... ALL other emails will be sent, IF you received the "Your Message Has Been Sent" confirmation. -MP Team

I need more time to compose my emails... Playbook keeps timing me out!!

Most internet-based email communication systems have a "privacy protection" feature which "times out" the user after a given period of time. (ALL Massive Playbooks™ have this built-in privacy mechanism.) This feature prevents others from accessing your information, if you choose to walk away from your computer after a period of time.

If you need an extended period of time to compose an email message, it is recommended that you first compose your message in another program (eg. Microsoft Word or Apple Mac Text Edit). Then, you can copy and paste your message into your email, or add as an attachment.


TIP: WHEN WORKING WITHIN A MASSIVE PLAYBOOK™, TO BE SURE THAT YOUR INFORMATION IS SAVED (email lists, messages, etc), YOU MUST CHOOSE "SAVE!!!"
SAVE! SAVE! SAVE! -MP Team

SAVE! SAVE! SAVE!

Most internet-based email communication systems and shopping carts have a "privacy protection" feature which "times out" the user after a given period of time. (ALL Massive Playbooks™ have this built-in privacy mechanism.) This feature prevents others from accessing your information, if you choose to walk away from your computer after a period of time.

TO BE SURE THAT YOUR INFORMATION IS SAVED (email lists, messages, etc)... YOU MUST CHOOSE "SAVE!!!"

SAVE! SAVE! SAVE!

TIP: If you need an extended period of time to compose an email message, it is recommended that you first compose your message in another program (eg. Microsoft Word or Apple Mac Text Edit). Then, you can copy and paste your message into your email, or add as an attachment. -MP Team

The email systems seems to jump between screens when trying to add addresses and calling up a note....

You may notice what appears to be a sudden jump on the screen when you enter your email message and hit send.

It is most likely that a "message warning" or "screen prompt" has appeared on the top or bottom of the screen, however since you are working on a small screen you do not have FULL view of the page. You should scroll to the top and/or bottom of the page to see the "screen message."

Example:"Please select recipient list" message may appear if you attempt to send a message, but have not clicked one of the group email list buttons (left of each email field). Once you correct the problem, you should be able to send your message without any problem.

BE SURE THAT YOU SEE THE SCREEN CONFIRMATION: "Your Message Has Been Sent" AFTER YOU CLICK SEND. If you do not receive the confirmation, please re-check that you have chosen an email group and try hitting "send" again.

(Note: We are currently developing a "window shading" feature to contain more of the page elements within smaller computer screen windows). -MP Team

The calendar displays things strangely...

You may notice that the calendar occasionally offers a partial view of an event after being published. If this occurs, simply "mouse over" the information block (do not click) and you will see the entire message displayed. -MP Team

Ataching files within Massive Playbook or US Lacrosse Playbook

Below are the current rules for attachments out:

Maximum file size: 102400 bytes (approx 1mb)

File types:  .jpeg, .gif, .bmp, .txt, .pdf, .zip, .doc, .docx, .xls, .xlsx

I don’t see any new messages in my "My Messages inbox..."

Problem:  You are notified via email that you have received a new Massive Playbook™ email.  After logging into your Massive Playbook account, you don’t see any new messages in your My Messages inbox.

Tech Speak: It’s an internal application "thing".  It’s a result of constant changes to various email servers dealing w/incoming emails, sending responses back and Massive Playbook's handling of those responses.

Solution: Email Massive Playbook: info@massiveplaybook.com. We will troubleshoot the problem for you and have your Massive Playbook™ account back to normal asap!